Automation and Control Services

We have moved...

Dear Customers,

As of May 3rd, 2018 the Eclipse (Automation and Control Services) web portal is now officially replaced with the new and improved Advanced Priority Support portal. The access is now included in our PRM "Partner Portal". The old Eclipse login and password will no longer work on the new Portal.

If you are already a user of our PRM Partner portal, your current PRM credentials will continue to be used. If you need a reset password, please use link 'Password Help' on the login page.

For those new to the PRM Partner Portal, we sent you a welcome email with login instructions to the address in our records. If you did not receive it, please check your spam folder or contact us at and we will re-send the instructions.

PLEASE DO NOT REGISTER AS NEW USER on the new Portal. You will not automatically receive access to Advanced Priority support by doing so.

The new portal login is here

Use your email address and chosen password. The old Eclipse login and password will not work.

Note to Schneider Electric Employees only: Your access to tools will differ and will not be the PRM portal. A recent announcement was delivered to employees who have utilized Eclipse in the recent past. If you need a copy of that memo, send your request to