Instead of dealing with several different points of contact, you will have one designated Platinum Account Liaison (PAL) to call. We prefer to call our Platinum Account Liaison’s PALs, because of the personal relationship you form with your technical specialist.
Included in Platinum Technical Service is an on-site visit where your PAL will take a look inside your enterprise by getting to know you and your business. You will interact with your PAL directly and have the ability to contact them by pager so that you have direct access to expert assistance when you need it. Your PAL will be chosen based upon their knowledge of your business and how our products apply to your process needs. You will be working with an expert in your field.
| One Call Does it All | With Platinum privileges you have options. You may request support via phone, email, or personal pager. As a Platinum member you will not only have a high priority in our telephone queue, you will also have access to our toll free hotline for technical support. Whether your call is mission critical or not Schneider Platinum Support delivers the best access to your PAL. |
| Turn your PC into a Virtual Helpdesk | The Platinum program allows you to track problems and resolutions on-line, based on your personal case history. You may log onto this web site and directly page your PAL. You can also view other cases and histories of cases with other members of your company. Access to this web site gives you the best access to technical information on our automation products. As a Platinum member you get access to documents that is not available to non-Platinum members like custom made Frequently Asked Questions and internal Resolutions. |
| Web Storage | Ten megabytes of web storage is included in the Platinum package which enables you to store plenty of documents safely on the site, leaving more room on your desktop or net-work. This space can be used for inter-company correspondence and sharing of detailed technical information that your company needs. Also for sharing information from site to site within a large corporate organization. Each user has the ability to post, edit or delete any information that is posted on their site. |
| It is our performance that leads our progress | Schneider Electric’s Automation Business is committed to total quality products, services, and professionals. We build strong partnerships with our customers that help establish, build or maintain a competitive edge. Schneider Automation is here to support you and your company throughout your automation journey. We want your business to be successful. Our business depends on it. |
| Tip: Combine Platinum Technical Services with Gold Priority Support for 24 by 7 coverage and a dedicated technical resource. |
