The Telemecanique Services Bronze Support Package provides you with quality support from experts specially trained on the Schneider Electric automation products employed throughout your enterprise. Gone are the days of waiting "on hold" only to be directed to a person who is unfamiliar with your products. Telemecanique Services Bronze Support ensures that your call will be directed to an engineer with the knowledge of your installed products. This package offers one year of free software upgrades within the current software program, access to our private Telemecanique Services Web site and phone support.
| Phone Support | Enrollment in our Bronze package delivers specialized support to you in your product area. You can expect a response within 2 hours of your call to Telemecanique Services. We guarantee it. With this package, you can reach us Monday through Friday from 8 a.m. to 8 p.m. U.S. Eastern Time. |
| Web Support | Telemecanique Services provide you with global access through a private client website that can be customized to fit your needs. Simply enter your user name and password, then choose the "MyPage" or "MySupport" option. This allows you to customize your screen and view case histories and their resolutions that you, your company, or your site have submitted. You can also track the progress of more recent cases, and view up-to-the-minute industry news, manuals, and documents about your Schneider products. This unique solution is not available anywhere else! |
| Software Upgrades | This comprehensive package provides you with free upgrades for your subscribed software for one year. Because our goal is to provide you with the most flexible services possible, you may either download these upgrades from the Telemecanique Services Web site or receive them on CD-ROM. |
| Alternative Support Packages |
Our service packages are designed to fit your business model. Please inquire about our other support packages, which provide additional coverage and flexibility. At Schneider, we believe that access to information should be within your reach at all times, not just from 9 to 5. Call 1-888-266-8705 to learn more. |
