Our Legacy Product Support service gives you access to engineers with decades of experience and the tools needed to answer your questions accurately and efficiently by phone or Internet. Like all Schneider Electric Service offers, flexibility is what this offer is based upon. Legacy support can be purchased on a contract or per incident basis. A one year contract covers unlimited support calls on all legacy products at your site, or if you prefer, you can pay per case as you require support on your Schneider legacy products.
| Legacy Bronze Support | This package offers one year of unlimited support calls on all Schneider legacy products at your site. You can expect a response within 2 hours of your call to Telemecanique Services. We guarantee it. With this package you can reach us Monday through Friday from 8 a.m. to 8 p.m. U.S. Eastern Time. | |
| Legacy Silver Support | This package is an upgrade from our Legacy Bronze package. Legacy Silver is a package offering you support at all hours of the day, Monday through Friday. In addition, we guarantee that your call will be answered within 30 minutes of its placement from 8 a.m. to 8 p.m. After 8 p.m., we guarantee that you will get a response in one hour or less. | |
| Legacy Gold Support | The Gold package provides you with support 24 hours per day, 7 days per week. Our guarantee is that you will have access immediately to an engineer from 8 a.m. to 8 p.m., and can be ensured of a 15-minute response time after 8 p.m. and on weekends. | |
| Web Support | All Legacy Support contracts provide you with global access through a private client website that can be customized to fit your needs. Simply enter your user name and password to view case histories and their resolutions that you, your company or site has submitted. You can also track the progress of more recent cases. View up-to-the-minute industry news, manuals and documents about your Schneider products, a unique solution that is not available anywhere else! | |
| Legacy Products Covered |
If your product is not
listed, please contact us and we can develop
a solution to meet your needs. |
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| Schneider Electric Industries SA | Schneider
Electric Automation Business One High Street North Andover, MA 01845-2699 Tel: 888-266-8705 Fax: 978-975-9301 |
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D Company 1415 South Roselle Road Palatine, IL 60173 Tel: 847-397-2600 Fax: 847-925-7271 |
| From the original 084 to the newest Quantum, Schneider Electric keeps you up to date with the latest technological advances while at the same time protecting your current automation investment. Learn more. |
