| Complete
Support for Your Motion Needs
When the unexpected occurs,
it’s critical to have instant access to information and
support. Having this readily available assistance,
particularly in the field of motion, can save you time and
money. Schneider’s specialists understand the complexity of
motion applications, from design layout to the commissioning
and programming of axes. We offer a variety of service
packages, ensuring that your individual needs are met. We
believe our customers should to be able to talk to a motion
specialist when they need to, not just from 9–5.
| Bronze
Support |
The Schneider
Electric Services Bronze Support Package provides you with
quality support from the motion experts, specially trained on
the Schneider Electric motion products used throughout your
facility. Gone are the days of waiting "on hold"
only to be directed to a person who is unfamiliar with your
products. Bronze support ensures that your call will be
directed to an engineer with knowledge of your installed
motion products.
This package offers one year of free motion software upgrades,
within your current motion software platform, access to our
private Web site and phone support. You can expect a response
within 2 hours of your call to Telemecanique Services. We
guarantee it. With this package you can reach us Monday
through Friday from 8 a.m. to 8 p.m. EST. |
| Silver
& Gold Support |
Our Silver and Gold packages allow you to
opt for support up to 24 hours per day, 7 days per week,
ensuring that your enterprise is always secure and your
motion needs are always met.
The
Silver Support package is an upgrade from the
"normal business hours" support of our Bronze
package. We understand that in these times, normal
business hours are a thing of the past. With this in
mind, we created a package offering you motion support
at all hours of the day, Monday through Friday. In
addition, we guarantee that your call will be answered
within 30 minutes of its placement from 8 a.m. to 8 p.m.
EST. After 8 p.m., we guarantee that you will get a
response in one hour or less.
Emergency situations can strike at anytime
causing productivity and profit to suffer. For
situations like these, we offer you the greatest
assurance, our Gold Support Package. The Gold package
provides you with motion support 24 hours per day, 7
days per week. Our guarantee is that you will have
access immediately to an engineer from 8 a.m. to 8 p.m.
EST, and can be ensured of a 15-minute response time
after 8 p.m.
|
| Web
Support |
Telemecanique Services provides you
with global access through a private client Web site
that can be customized to fit your needs. Simply enter
your name and password, then choose the "my
page" option. This allows you to customize your
screen and view case histories and their resolutions
that you, your company, or site has submitted. You can
also track the progress of more recent cases. View
up-to-the-minute industry news, manuals and documents
about your Schneider products, a unique solution that is
not available anywhere else! |
| Software
Upgrades |
This comprehensive package provides you
with free upgrades for your subscribed software for one
year. Because our goal is to provide you with the most
flexible services possible, you may either download
these upgrades from the Telemecanique Services Web
site or receive them on CD-ROM.
The
following list provides the products covered under the
Motion Support Program
-
Lexium
and NUM Motors
-
Twinline
and SER Motors
-
Premium
Motion
-
Quantum
Motion
-
Legacy
Motion: Legacy Controllers, Cyberline range, Gettys
Motors, 3220, 3240, 410
This list is not
exhaustive. For any product not covered here
please contact service.sales@us.schneider-electric.com.
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