| Silver Support Package | This package is an upgrade from the "normal business hours" support of our Bronze package. We understand that in these times, normal business hours are a thing of the past. With this in mind, we created a package offering you support at all hours of the day, Monday through Friday. In addition, we guarantee that your call will be answered within 30 minutes of its placement from 8 a.m. to 8 p.m. EST. After 8 p.m., we guarantee that you will get a response in one hour or less. |
| Gold Support Package | Emergency situations can strike at anytime causing productivity and profit to suffer. For situations like these, we offer you the greatest assurance, our Gold Support Package. The Gold package provides you with support 24 hours per day, 7 days per week. Our guarantee is that you will have access immediately to an engineer from 8 a.m. to 8 p.m. EST, and can be ensured of a 15-minute response time after 8 p.m. |
| Web Support | Both Silver and Gold support packages provide you with global access through a private client website that can be customized to fit your needs. Simply enter your user name and password to view case histories and their resolutions that you, your company or site has submitted. You can also track the progress of more recent cases. View up-to-the-minute industry news, manuals and documents about your Schneider products, a unique solution that is not available anywhere else! |
| Software Upgrades | These comprehensive packages provide you with free upgrades for subscribed software for one year. Because our goal is to provide you with the most flexible services possible, you may either download these upgrades from the Telemecanique Services website or receive them on CD-ROM. |
| Tip: Combine Platinum Technical Services with Gold Priority Support for 24 by 7 coverage and a dedicated technical resource. |
