By Phone:

• For basic support in the U.S.A. Call 800-468-5342 or 978-975-9079.
• With a support contract you are entitled to priority support. Call 888-266-8705 or 978-975-9755 with your contract number.
• For help in other regions outside the U.S.A. please contact us.
• Need Help On-Site... 
  Emergency, Start Up, Maintenance, Network Diagnostics, ..call us we will get someone to you! 1-888-266-8705

Motion Control Support
Lexium Drives & 
Motors
Numerical Control
Premium Motion
Quantum Motion
Twin Line

HMI & IPC Hardware Support
Magelis (XBT) & 
(TXBT)
TC2000
Magelis iPC

Networking Support
As-i
Ethernet
Fip
Modbus & Modbus Plus
Other Networks
Uni-Telway
Simple Modbus TCP Logger

HMI/SCADA Software Support
FactoryCast
Monitor Pro (Software authorization)
OPC Factory Server
Vijeo Look

And online through Priority Support:

Schneider Electric Services^SM provide you with Global access to industrial automation resources through a private client web site that can be customized to fit your needs.  At Schneider, we believe that access to information should be within your reach at all times, not just from 9-5.

• How do I obtain a username and password?
  
  
• I can already access documentation online.  Why do I need a contract?
  
  
• More about our support packages...

Looking for old products?

Contact our legacy sales department at 800.468.5342 (choose option 2) or email your request to service.sales@us.schneider-electric.com